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In no way claiming to be Microsoft and claiming a definite error has occurred. The webpage does not take any personal or critical information. The webpage owners are not held liable for any actions taken on your system by third parties. Call at your own free will. That's about as sincere as it gets. These scams are routinely perpetrated by criminals around the world in an effort to convince you into giving them money.
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They cannot succeed without your active participation. Don't be a victim. Whatever you do, never call any phone numbers that appear. They will just want payment, usually in multiple hundreds of US dollars. Worse yet, they may attempt to deceive you into granting them remote control of your Mac, conceivably enabling them to install a "backdoor" granting criminals unfettered ability to harvest any or all the information contained on your Mac, to be used for any conceivable purpose.
That's a road you do not want to travel.
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Never allow anyone to remotely log in to and use a Mac that you own and control. If you already called, read the Appendix. Solution Mac: Some of these scam popup messages are very easy to dismiss: If a checkbox appears with the text "Don't show more alerts from this webpage" , select it, then click the Leave Page or OK button. Quit Safari. If necessary, force Safari to close by following these instructions: Force an app to close on your Mac - Apple Support.
A dialog box with the title Force Quit Applications will open. Close the dialog box. Press and hold a Shift key and keep it depressed while launching Safari again.
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When Safari opens, release the Shift key. This action prevents Safari's previously loaded pages from loading again upon launch. If that does not immediately fix the problem: Force Safari to quit again. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless. See pictures below.
No pages will be able to load since you're not connected to the Internet. Close the Preferences window. Turn Wi-Fi back on again or reconnect your Ethernet cable. You'll be back in business. Open Safari's Preferences Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
Select the Privacy pane and verify Website tracking is configured the way you expect. For macOS versions prior to High Sierra: If you are not certain which choice is appropriate, choose "Allow from websites I visit". Click the Manage Website Data Solution iOS: Swipe that image up and away to terminate it: Force Close apps The unresponsive Safari page will be gone, but if you were to launch Safari again it might just reappear.
Appendix What happens when you call the phone number to "fix" your Mac, PC, or mobile device This is what happens. There might be noise as though lots of people are talking in the background. That never happens when you call Apple. The person who answers may be difficult to understand due to an inability to converse in your native language without a heavy accent.
They will offer to help you fix what's wrong, without asking for payment in advance. If you ask who they represent or where they're from, they'll say Apple, or Microsoft, or Google, or some other organization with an impression of legitimacy. It doesn't matter. They're lying.
They will ask you to connect to some website on your browser. Doesn't matter which browser.
Perhaps they will have you type some numbers into the browser's URL field. When the download finishes, you will be asked to install that software, which may require your login credentials.
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That software will enable a remote user to manipulate your Mac as though they were you sitting right in front of it, including the ability to download and install even more software that can conceivably be used for any imaginable purpose whatsoever—including harvesting your personal information, stealing passwords, mining cryptocurrencies, remotely monitoring your Internet activity, using your device's built-in cameras or microphones to take pictures of you and your surroundings Using the built-in tools on your Mac or PC, the criminals will show you phony "evidence" of viruses or malware or spyware or unauthorized intrusion, which will rely upon deception to convince you something is horribly wrong.
It's hard to resist because they're showing you your own Mac, right before your very eyes. The criminals will reinforce how wise it was of you to call them before any additional damage occurred.
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You should be so happy you called them. Pause here to reflect: By agreeing to call them and granting permission to access your Mac, the criminals installed legitimate remote access software that can be in turn used to install something illegitimate or nefarious on your Mac, now or at any time in the future. Maybe you already provided your credit card number and CVV code or even your bank account information, enabling them to rack up huge charges on your credit or debit card now or in the future.
Maybe you already gave them your Apple ID and its password, enabling them to purchase a limitless amount of Apple products and services. Or, they'll just sell your Apple ID to like-minded criminals and take the cash up front. If you decide to back out of their generous offer, they may just lock you out of your Mac—using the very software you just agreed to install.
To summarize: What to do if you were scammed You fell for the scam. Now what? Don't panic: Don't be embarrassed either. You're neither the first nor the last person on Earth to become a victim of a scam, and they're only becoming more sophisticated. Your task is now to limit and contain whatever damage has already resulted, and to prevent its reoccurrence. Disconnect the affected device from the Internet: Turn its Wi-Fi "off" and disconnect its Ethernet cable if it's connected. See the screenshots above.
Only after that should you turn the affected Mac or PC completely off: Don't just put it to sleep. Shut it down completely. Force it to shut down if you must. Do not use it until the breach has been resolved to your satisfaction. Using a different device, contact Apple , or Microsoft , as appropriate, or the applicable legitimate providers of the affected devices and services. Use the contact information provided on their own secure web pages. You may need Apple's help if you think your Apple ID has been compromised.
You might need to pay Apple to help you recover. Then again you might not. Contact your bank or credit card issuers and inform them of the breach: If you have a Mac and use Time Machine: If you don't use Time Machine, start using it. It's already incorporated in macOS. If you have no backup from which you can completely restore your Mac or PC to a state prior to the intrusive event, you should probably settle for nothing less than completely erasing it and rebuilding it from the ground up—by installing its operating system and software from original sources known to be reliable.
There are no tools or products that can reliably confirm the total absence of malware. Don't bother looking for one. Nothing like that exists because it is not logically possible to provide absolute assurance of the absence of all potentially malicious or intrusive software. There are only ways of determining their presence and which could serve as a decoy for something more difficult to find or eradicate.
Consider using Apple's two-factor authentication for your Apple ID: That slams the door on anyone attempting to use your Apple ID credentials from a device that is not also in your physical possession. For services other than Apple's, consider using their functional equivalents. Consider contacting an appropriate law enforcement agency: They are not likely to be interested in a crime arising beyond their jurisdiction, but are likely to be interested in disseminating information toward preventing this type of criminal activity. Learn from your experience, and help others learn from it too: Tech support scam pop-ups.
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Remove FBI Warning Scam Virus Pop Up On Iphone and PC - Virus Removal
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